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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Clients may include: | Children and young peopleSeparating and divorced parentsExtended family membersCouples seeking counselling and supports as prevention to relationship breakdownVoluntary and involuntary individuals or family groups |
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Specific client needs may include may include: | Prevention, interventions and support for relationship needsAssistance and/or information on property disputesAssistance with access to other servicesAssistance with referral, and advocacy where appropriateAssistance with matters relating to parenting arrangements and child's best interestsInformation on service availabilityAssessment and support for safety and family violence issuesReferral to legal assistanceAssistance with financial, housing or safety issues |
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Appropriate strategies and techniques to engage voluntary and/or involuntary clients may include but is not limited to: | Establishing rapportDisplaying empathyUse simple and concise language when engaging with the clientUse negotiation skills when requiredUse non threatening verbal and non-verbal communication skillsRemaining neutral and objective during engagement with the clientObserve specific cultural protocols when communicating with clients Adopt client self determination principles where appropriateClarify service provision for the clientClarify client expectations of the service in relation to client needsExplain any legal or organisation boundaries and contexts for client worker relationship or service provisionExplain and clarify legal obligations of both the client and the agency |
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Child focused practices may include: | Appropriate use of language considering the age and developmental stage of the child/young personCreate child friendly environment Use of toys, puppets, books, sand play and other child centred resourcesActive listeningNarrative approachesAdvocating for the child's/young person's expressed and/or demonstrated needs |
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Options may relate to other sections/specialists within the family law system and those practitioners that may form part of the multidisciplinary team and may include: | Solicitors and barristersChild representatives/consultantsPoliceCourt staffCounsellorsDispute resolution practitionersChildren's contact service staffChild support agencyFamily educatorsContact order program staff |
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Preventative support for relationship issues may include | CounsellorsRelationship educatorsDispute resolution practitionersFamily educators |
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Post separation referral options may include: | Lawyers and barristersChild representativesPoliceCourt staffCounsellorsDispute resolution practitionersChildren's contact service staffChild support agencyFamily educatorsContact order program staffDomestic and family violence servicesHousing servicesCentrelink |
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Specified job role may include: | Lawyers and barristersChild representativesChild consultantCourt staffCounsellorsDispute resolution practitionersChildren's contact service staffFamily educatorsContact order program staffOther family relationship centre staffFamily relationship support program staff |
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Information may include: | Verbal explanations of information to assist clients' understanding of services to be provided or clarification other information as a matter of client empowermentWritten materials, e.g. service information, contracts, case plans, court papersVideos, DVDs and other electronic media |
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Organisation policy and/or legislation may include but are not limited to: | Child Protection legislation within State operating jurisdictionAnti-discrimination legislationChild Support (Assessment) ActFamily Law ActFreedom of Information legislationSuperannuation legislationPrivacy legislationDe facto property legislationOrganisation policies:worker and client safetyrecording and storing client informationassessment and intake referral and advocacysupervision and professional developmentcase workcollaborative work practicesaccess and equitycultural diversity |
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Reports and documentation may include: | Court reportsGeneral assessment reportsObservational reportsReferral reportsReports are required to be factual, clear and unambiguous and written within the organisation guidelines with due consideration for any legislative requirements.Client case plansCounselling agreementsCourt applications and regulatory formsAgreements reached as result of dispute resolution processParenting plans/arrangementsDocumented contact arrangementsCorrespondence relevant to client caseIntake and assessment documentationCase file notes |
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Case work procedures may include but are not limited to: | Facilitating case planning meetingsPreparing case plansAnalysing information gatheredPreparing a case plan in collaboration with the clientEngaging the client to participate in planning processesFacilitating and monitoring aspects of case plansReviewing case plans in collaboration with clients |
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Support systems for clients may include but are not limited to: | Advocacy and information servicesFacilitate referrals to counselling, dispute resolution and/or children's contact servicesDomestic and family violence servicesAccommodation servicesChild support agencyFamily support servicesAlcohol and other drugs servicesParent support and education groupsReferral to legal practitioners e.g. in matters of:matrimonial and de facto propertytaxation lawsuperannuationcompany and business lawinheritance lawchild related matters |